Learning & Development professional specializing in product education, new hire onboarding, technology adoption, and user enablement for complex enterprise platforms, with a strong background supporting high-trust financial services teams and client-facing professionals.
A career built around training, technology enablement, instructional design, onboarding, and helping business users adopt complex tools with confidence.
Embedded with the MSIM technology team as a learning, training, and user enablement partner. Designed and delivered technology onboarding, executive support, internal training websites, job aids, e-learning content, and practical guidance for enterprise platforms including Microsoft 365, Salesforce, ServiceNow, Jira, Seismic, Power BI, Tableau, Copilot, and ChatGPT Enterprise.
Delivered customer care, technical, product, and rollout training for major corporate clients including Verizon, AT&T, T-Mobile, IBM / Capital One, and Verizon FiOS. Supported large-scale launches, merger integration, customer service platforms, NOC training, and sales enablement programs.
Designed and delivered customer service training for credit card call centers supporting major retail card programs, including Macy’s, Dillard’s, JCPenney, Walmart, and Sam’s Club. Built curriculum around billing systems, escalation handling, and client-facing service standards.
Started in customer care and advanced into certified training roles across customer service, call center operations, retail support, billing systems, POS systems, credit workflows, and sales development. Designed and facilitated training across multiple locations and supported major data-services and sales initiatives.
Executive-level competencies developed across technology, operations, leadership, and strategic execution.