Experienced Learning & Development professional specializing in learning design and delivery, technology enablement, and generative AI. I design and deliver practical learning experiences that help people understand and adopt enterprise technologies, generative AI, and new ways of working. Partnering with subject matter experts and stakeholders, I create instructor-led and virtual training, eLearning, video, job aids, onboarding programs, and performance support. My work translates complex tools, business processes, and technical concepts into clear, usable learning.
Practical strengths in learning design, training facilitation, technology adoption, onboarding, and stakeholder enablement. Developed through years of helping business users navigate complex enterprise tools with confidence.
A career built around training, technology enablement, instructional design, onboarding, and helping business users adopt complex tools with confidence.
Embedded with the MSIM technology team as a learning, training, and user enablement partner. Designed and delivered technology onboarding, executive support, internal training websites, job aids, e-learning content, and practical guidance for enterprise platforms including Microsoft 365, Salesforce, ServiceNow, Jira, Seismic, Power BI, Tableau, Copilot, and ChatGPT Enterprise.
Delivered customer care, technical, product, and rollout training for major corporate clients including Verizon, AT&T, T-Mobile, IBM / Capital One, and Verizon FiOS. Supported large-scale launches, merger integration, customer service platforms, NOC training, and sales enablement programs.
Designed and delivered customer service training for credit card call centers supporting major retail card programs, including Macy’s, Dillard’s, JCPenney, Walmart, and Sam’s Club. Built curriculum around billing systems, escalation handling, and client-facing service standards.
Started in customer care and advanced into certified training roles across customer service, call center operations, retail support, billing systems, POS systems, credit workflows, and sales development. Designed and facilitated training across multiple locations and supported major data-services and sales initiatives.